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Cookie Policy
What are cookies and how do they work?
Cookies are small pieces of encrypted text saved in your web browser by a website you visit. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that (see section "Disabling cookies" below).
How do we use cookies?
Our website, EmiratesNBD.co.uk, uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site.
What sort of cookies do we use?
We use the following types of cookies on our website:
- Strictly necessary cookies - These cookies are required for the operation of our website and include, for example, cookies that enable us to authenticate users and prevent fraudulent use of user accounts.
- Analytical/performance cookies - These cookies allow us to recognise and count the number of users and to see how users move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies - These cookies are used to recognise you when you return to our website. They enable us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties, who may use the information to identify you on social media platforms in order to provide you with the latest products, offers or incentives offered by us or such third parties.
Third party websites
The website may include content embedded from external sites, including social media sites. When visiting pages with content embedded from third parties you may be presented with cookies from these websites. We have no control over these cookies and we suggest that you check the information available on the relevant websites if you wish to learn more.
Where can you find more information about the cookies we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table:
| Cookie Title / Name | Purpose | More information |
|---|---|---|
| CFID | ColdFusion Session Management | ColdFusion-created session tracking variable |
| CFTOKEN | ColdFusion Session Management | ColdFusion-created session tracking variable |
| MOBILEFORMAT | Mura Content Management | True/false, whether or not to show mobile format of website |
| ORIGINALURLTOKEN | Mura Content Management | Legacy hash for login |
| TS013919f1 | ASM(Adaptive Security Management) Flow Frame cookie | Security Management system generated cookie |
| TS0140efcf | ||
| TS01a7d3c3 | ||
| TS01a7d3c3 | ||
| USERHASH | Mura Content Management | A secure one-time hash for login |
| USERID | Mura Content Management | The user's id |
| _ga | Google Analytics Cookie Usage on Websites | We use Google Analytics cookies in order to analyse and measure how visitors use our website. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited whilst on our website. Google Analytics Cookie Usage on Websites |
| _ga | ||
| _gat | ||
| _gid | ||
| _vz | Vizury customization API | Vizury customization API mapping |
Except for essential cookies, all cookies used on our website will expire after 24 months.
Disabling cookies
If you would like to block or limit the cookies which are set by our website you can do this through your browser settings, however this may mean you will not be able to take full advantage of our website. Use your browser’s help menu to find out how. Also you can visit www.aboutcookies.org where you will find additional useful information on cookies and how to block cookies using different types of browser or mobile device. For information on how to do this on the browser of your smart phone or tablet you will need to refer to the device’s manual.
How to get help
If you would like further information about our use of cookies, please contact us at: DPO@emiratesnbd.com.
Where can you find more information about cookies
You can learn more about cookies at the following third-party website click here.
The Advertising Standards Authority (ASA)
The ASA is the UK’s independent regulator of advertising across all media, to find out more, click here.
Segments
Customer Care
About Emirates NBD London
Emirates NBD London Branch is registered in England and Wales under BR014405 and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The information and materials on this site, including any information on products and services, are general information and are subject to change without notice. Please refer to our Terms of Use for further information regarding our use of cookies, the use of this site and the information it contains.
Choose your website
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WARNING
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If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
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If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Mortgages and coronavirus: information for clients
The mortgage payment holiday facility has now come to an end, however, if you’re struggling to keep up with mortgage repayments due to coronavirus please note the following:
- Please contact your Relationship Manager if you’re struggling to manage your finances
- You shouldn’t cancel your regular payments without speaking to your Relationship Manager first
If you’re finding it difficult to pay your mortgage because of coronavirus, we may be able provide you with support tailored to your individual circumstances. This support may be available if you’re struggling for the first time or if you’ve already had a payment holiday that’s come to an end.
Contact your Relationship Manager as soon as possible if you’re finding it difficult to pay your mortgage. Before agreeing to any support, your Relationship Manager will need to collect information on your circumstances and will give you enough information so you can make an informed decision. It’s important to be open and honest about your financial situation with the Bank, so you can agree an option that is right for you.
It is important that you realise, if you agree to make no, or reduced, payments for a temporary period, the amount you pay in the longer term is likely to increase.