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Cookie Policy
What are cookies and how do they work?
Cookies are small pieces of encrypted text saved in your web browser by a website you visit. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that (see section "Disabling cookies" below).
How do we use cookies?
Our website, EmiratesNBD.co.uk, uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site.
What sort of cookies do we use?
We use the following types of cookies on our website:
- Strictly necessary cookies - These cookies are required for the operation of our website and include, for example, cookies that enable us to authenticate users and prevent fraudulent use of user accounts.
- Analytical/performance cookies - These cookies allow us to recognise and count the number of users and to see how users move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies - These cookies are used to recognise you when you return to our website. They enable us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties, who may use the information to identify you on social media platforms in order to provide you with the latest products, offers or incentives offered by us or such third parties.
Third party websites
The website may include content embedded from external sites, including social media sites. When visiting pages with content embedded from third parties you may be presented with cookies from these websites. We have no control over these cookies and we suggest that you check the information available on the relevant websites if you wish to learn more.
Where can you find more information about the cookies we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table:
| Cookie Title / Name | Purpose | More information |
|---|---|---|
| CFID | ColdFusion Session Management | ColdFusion-created session tracking variable |
| CFTOKEN | ColdFusion Session Management | ColdFusion-created session tracking variable |
| MOBILEFORMAT | Mura Content Management | True/false, whether or not to show mobile format of website |
| ORIGINALURLTOKEN | Mura Content Management | Legacy hash for login |
| TS013919f1 | ASM(Adaptive Security Management) Flow Frame cookie | Security Management system generated cookie |
| TS0140efcf | ||
| TS01a7d3c3 | ||
| TS01a7d3c3 | ||
| USERHASH | Mura Content Management | A secure one-time hash for login |
| USERID | Mura Content Management | The user's id |
| _ga | Google Analytics Cookie Usage on Websites | We use Google Analytics cookies in order to analyse and measure how visitors use our website. We use the information to compile reports and to help us improve the site. These cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited whilst on our website. Google Analytics Cookie Usage on Websites |
| _ga | ||
| _gat | ||
| _gid | ||
| _vz | Vizury customization API | Vizury customization API mapping |
Except for essential cookies, all cookies used on our website will expire after 24 months.
Disabling cookies
If you would like to block or limit the cookies which are set by our website you can do this through your browser settings, however this may mean you will not be able to take full advantage of our website. Use your browser’s help menu to find out how. Also you can visit www.aboutcookies.org where you will find additional useful information on cookies and how to block cookies using different types of browser or mobile device. For information on how to do this on the browser of your smart phone or tablet you will need to refer to the device’s manual.
How to get help
If you would like further information about our use of cookies, please contact us at: DPO@emiratesnbd.com.
Where can you find more information about cookies
You can learn more about cookies at the following third-party website click here.
The Advertising Standards Authority (ASA)
The ASA is the UK’s independent regulator of advertising across all media, to find out more, click here.
Segments
Customer Care
About Emirates NBD London
Policies
Emirates NBD London Branch is registered in England and Wales under BR014405 and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The information and materials on this site, including any information on products and services, are general information and are subject to change without notice. Please refer to our Terms of Use for further information regarding our use of cookies, the use of this site and the information it contains.
Choose your website
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Do you wish to leave Emirates NBD, London’s website?
If you select YES, you may be redirected to other Emirates NBD Group webpages or third-party websites where Emirates NBD, London has no control over the content.
WARNING
You may gain access to details of products, services or information which may or may not be suitable for you.
Coronavirus (COVID-19) Update – January 2021
Emirates NBD Bank (P.J.S.C.) London Branch are committed to supporting our clients, who may be affected by COVID-19 and we have robust measures in place to minimise disruption to our services. Some of our clients may need immediate and/or additional support due to the impact that COVID-19 is having on them or their businesses.
Mortgage Holidays
We continue to offer mortgage payment holidays to mitigate any financial distress caused by COVID-19. There shall be no fees* incurred for any payment holiday taken.
Clients may request a payment holiday of up to 6 months in total, but we can only agree a payment holiday of up to 3 months at a time. We can then agree to renew a payment holiday after the first 3 months, as long as this doesn’t take the client over the 6-month limit.
Client’s requiring a payment holiday will need to apply by 31st March 2021 and all payment holidays must end by 31st July 2021.
If you are newly affected by COVID-19, and you wish to benefit from the full 6 months available, you should apply in good time before your February 2021 mortgage payment is due. Your payment holiday will then run between February and July.
If you’ve already taken payment holidays of less than 6 months, you have until 31st March 2021 to apply for another payment holiday.
After 31st March 2021, you can extend an existing payment holiday up until 31st July 2021, as long as:
It doesn’t go over the 6-month payment holiday limit.
There are no breaks in the support.
You won’t be eligible to apply if you’ve already had payment holidays of 6 months overall. Instead you can ask us for tailored support.
Should you be interested in taking a mortgage payment holiday, please contact your Relationship Manager as soon as possible, who can provide you with information to understand the implications of a payment holiday, including the consequences (if any) for the total amount payable under the mortgage contract, the term of the mortgage contract and the amount of contractual quarterly instalments.
*It is important that you realise:
When your payment holiday ends, you’ll still have to pay back what you owe.
Interest will continue to build, so your payments may increase after your payment holiday.
If you take a payment holiday, you will likely end up paying more in the long term.
ATM Debit Card Fees
We will refund the ATM debit card fee if you inform us you have used this in London to withdraw emergency cash due to COVID-19.